FAQs

Here’s a website-ready FAQ page for Machinery Connection Inc, keeping the answers clear and consistent with the policies we’ve established.

Frequently Asked Questions

Find answers to common questions about ordering, shipping, returns, shipping containers, outboard motors, payments, and customer support at Machinery Connection Inc.

General Questions

What does Machinery Connection Inc sell?

Machinery Connection Inc specializes in shipping containers, outboard motors, marine equipment, and related products. Our inventory may vary depending on availability.

Where is Machinery Connection Inc located?

Our business address is:

Machinery Connection Inc
604 Banyan Trail #812222
Boca Raton, FL 33481
United States

How can I contact Machinery Connection Inc?

You can contact our customer service team by:

Email: contact@machineryconnectioninc.store
Telephone: +1 (806) 368-4010

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM

Do you sell to individuals and businesses?

Yes. We serve both individual and commercial customers, including contractors, construction companies, storage businesses, farms, marine customers, and other organizations.

Ordering & Payment

How do I place an order?

You can place an order directly through our website when online checkout is available. You may also contact us if you need assistance with a product or would like a quotation before purchasing.

Can I request a quote before ordering?

Yes. Contact our team with the product you are interested in and your delivery location, and we can provide additional information about pricing and delivery.

Are your prices in U.S. dollars?

Yes. Unless otherwise stated, prices displayed on our website are in U.S. Dollars (USD).

Will I receive an order confirmation?

Yes. Once your order has been successfully received and confirmed, you will receive confirmation using the contact information provided with your order.

Shipping & Delivery

How long does order processing take?

Orders are typically processed within 1–2 business days after payment has been successfully received and confirmed.

How long does delivery take?

After processing, our estimated delivery timeframe is 3–5 business days.

Where do you deliver?

Machinery Connection Inc ships throughout the United States.

Delivery availability and shipping costs may vary depending on the product, destination, size, weight, and transportation requirements.

How much does shipping cost?

Shipping costs depend on the product and delivery destination. Any applicable shipping charges will be disclosed during checkout, through your quotation, or before your order is finalized.

Will I receive tracking information?

Where tracking is available, we will provide shipment or delivery updates using the contact information associated with your order.

Large freight deliveries may not provide the same real-time tracking available with standard parcel shipments.

Do I need to be present for delivery?

An adult or authorized representative may need to be present for certain freight or oversized deliveries, particularly shipping containers.

Our team or delivery provider may contact you to coordinate delivery.

Shipping Containers

What sizes of shipping containers do you sell?

Our inventory may include several common container sizes and configurations, including standard and high-cube containers. Available sizes and types are displayed in our current product listings.

Do you sell new and used shipping containers?

Product condition varies by listing. Please review the individual product description to determine whether a particular container is new, one-trip, used, or another advertised condition.

Will used shipping containers have dents or scratches?

Used shipping containers may have normal cosmetic characteristics associated with transportation and previous use, including minor dents, scratches, surface rust, paint variations, repairs, or shipping markings.

These characteristics are normal when consistent with the condition advertised for the container.

What do I need to prepare for container delivery?

Your delivery location should have:

Firm and reasonably level ground
Sufficient space for the delivery vehicle
Adequate turning and unloading space
Clear overhead access
No low-hanging branches, wires, or other obstructions

Customers are responsible for making sure the delivery location is accessible and properly prepared.

Do I need a permit for a shipping container?

Permit and zoning requirements vary by location.

Customers are responsible for checking applicable building codes, zoning regulations, HOA requirements, and other local rules before placing or modifying a shipping container.

Outboard Motors

Do you sell outboard motors online?

Yes. Machinery Connection Inc offers outboard motors and related marine products through our website, subject to availability.

How do I choose the correct outboard motor?

Before purchasing, consider your boat manufacturer’s recommendations, required horsepower, shaft length, steering configuration, fuel type, and other compatibility requirements.

If you are uncertain, we recommend confirming compatibility with the boat manufacturer or a qualified marine professional before installation.

Should I inspect my outboard motor before installation?

Yes. Inspect the motor and packaging immediately upon delivery.

If you notice significant shipping damage, do not install or operate the motor. Contact Machinery Connection Inc so we can review the issue.

Returns & Refunds

What is your return policy?

Eligible products may be returned within 30 calendar days of delivery, subject to the conditions in our Returns and Refunds Policy.

Do you charge a restocking fee?

Yes. Eligible change-of-mind returns are subject to a 15% restocking fee.

The restocking fee does not apply to approved returns resulting from our error, a qualifying defect, or verified shipping damage.

How long does it take to receive a refund?

Once an eligible returned product has been received, inspected, and approved, we process the refund within 7 business days.

Your bank or payment provider may require additional time to post the funds to your account.

Who pays for return shipping?

For a standard change-of-mind return, the customer is responsible for return transportation costs.

For an approved return caused by our error, verified shipping damage, or a qualifying defect, Machinery Connection Inc will arrange or cover reasonable return transportation where appropriate.

Can I return a customized shipping container?

Custom-built, modified, or specially ordered products generally do not qualify for standard change-of-mind returns.

Please review our Returns and Refunds Policy before ordering a customized product.

Damaged or Incorrect Orders

What should I do if my order arrives damaged?

Please inspect your order when it arrives.

If you discover shipping damage, contact us within 48 hours of delivery and provide your order number, a description of the issue, and clear photographs of the product and packaging where applicable.

What if I receive the wrong product?

Contact us as soon as possible. If we verify that an incorrect product was shipped, we will work with you to arrange an appropriate replacement, return, or refund.

Warranty

Do your products come with a warranty?

Warranty coverage depends on the individual product. Eligible products may be covered by a Machinery Connection Inc limited warranty or an applicable manufacturer’s warranty.

Please review the applicable product information and our Warranty Policy for complete details.

What is generally not covered by warranty?

Warranty coverage generally does not include damage resulting from misuse, accidents, improper installation, unauthorized modifications, lack of required maintenance, or normal wear and tear.

Customer Support

Can I contact you before placing an order?

Absolutely. If you have questions about a shipping container, outboard motor, shipping requirements, or product availability, contact our customer service team before ordering.

What information should I provide when requesting a quote?

To help us prepare an accurate quotation, please provide:

Full Name:
Company Name (if applicable):
Billing Address:
Delivery Address:
Email Address:
Phone Number:

Also include the product, size, model, quantity, or other specifications you are interested in.

Still Have Questions?

Our customer service team is available to assist with product questions, quotations, orders, shipping, returns, and warranty inquiries.

Machinery Connection Inc

604 Banyan Trail #812222
Boca Raton, FL 33481
United States

EIN: 11-3022978

Email: contact@machineryconnectioninc.store
Telephone: +1 (772) 289 9412