Product Quality Guarantee
Effective Date: August 24, 2026
Last Updated: August 24, 2026
At Machinery Connection, we are committed to providing customers with products that meet the descriptions, specifications, and quality standards represented on our website.
Our Product Quality Guarantee is designed to give customers confidence when purchasing shipping containers, trailers, propane tanks, outboard motors, container cabins, and other equipment from us.
1. Product Quality
We make reasonable efforts to ensure that products supplied by Machinery Connection are properly represented and meet the applicable product specifications provided at the time of purchase.
Products are inspected and prepared for shipment according to the applicable product and delivery requirements.
2. Accurate Product Information
We provide product descriptions, specifications, photographs, dimensions, features, and other information to help customers make informed purchasing decisions.
Product specifications may vary depending on the specific model, configuration, manufacturer, or customization selected.
Customers are encouraged to review the product information carefully before placing an order.
3. New and Quality Products
Unless a product listing specifically states otherwise, products offered by Machinery Connection are supplied as new products.
Some products may be available in different conditions or configurations. The condition of the specific product will be identified in the applicable product listing or quotation.
4. Inspection Upon Delivery
Customers should inspect their products promptly after delivery.
We recommend checking for:
- Visible damage
- Missing components
- Incorrect products
- Significant packaging damage
- Other issues that may affect the product
Customers should take photographs of any visible damage and contact Machinery Connection as soon as possible.
5. Defective Products
If a product arrives with a defect or does not reasonably conform to the agreed product specifications, please contact us so that we can review the situation.
Depending on the circumstances, we may offer an appropriate resolution, which may include repair, replacement, exchange, or refund in accordance with our applicable policies.
6. Warranty Coverage
Certain products may include a manufacturer’s warranty or a warranty provided by Machinery Connection.
Warranty coverage, duration, and exclusions vary by product.
Customers should review the applicable warranty information provided with their product or quotation.
7. Custom Products
Custom-built or modified products are produced according to specifications agreed upon with the customer.
Before production begins, customers are responsible for reviewing and confirming applicable dimensions, layouts, finishes, features, and other requested modifications.
Once production has started, changes may not be possible or may result in additional costs.
8. Proper Use and Installation
The Product Quality Guarantee does not cover problems resulting from:
- Improper installation
- Misuse
- Neglect
- Unauthorized modifications
- Accidental damage
- Improper maintenance
- Use outside the product’s intended purpose
- Normal wear and tear
Customers are responsible for ensuring products are installed, maintained, and used appropriately.
9. Customer Support
If you experience an issue with a product purchased from Machinery Connection, our customer service team is available to assist with reviewing the issue and determining the appropriate next steps.
Please provide your order information and photographs or other documentation when requested.
10. Relationship to Our Return Policy
This Product Quality Guarantee does not replace our Return & Refund Policy or any applicable product warranty.
Customers should review our Return & Refund Policy for information regarding returns, exchanges, restocking fees, return shipping, and refunds.
11. Contact Us
If you have questions about product quality or need assistance with a product you purchased from us, please contact:
Machinery Connection
604 Banyan Trail #812222
Boca Raton, FL 33481
United States
Email: contact@machineryconnectioninc.store
Phone: +1 (772) 289 9412
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Machinery Connection — Equipment solutions made simple.